We use a courier to deliver our goods. We cannot be held liable for orders left in a safe place without a signature at the customer's request.
Our Delivery Prices to mainland UK
FREE on orders over £60 (excl vat) to a single address
£5.95 on orders between £35 and £60 excl vat
£7.95 on orders up to £35 excl vat
- Normally you will receive your order within 2-3 working days
- We will send you a confirmation email as soon as you place an order on our site.
- Once we dispatch your order we will send you another email to let you know.
- The courier offers us a next day delivery service.
Please note that we do not ship any orders on a Friday as we do not want the goods sitting in the courier's warehouse over the weekend. Any orders received after 11am on a Thursday will be shipped out the following Monday for delivery on Tuesday.
Fresh goods such as Salumi and Cheese are packed in foil-lined bags and need to be refrigerated. Sliced Meats will typically last for 1 week and Cheese for 2-3 weeks. At Christmas time (usually for deliveries after the beginning of December) we will vacuum pack the products - Sliced Meats will last 3 weeks and Cheese will last 4-6 weeks (in a fridge). For delivery we will add an ice pack that lasts for 24-48hrs. We will also put a sticker on the outside of your parcel to let you know there are items inside that need to be chilled.
Deliveries on a Future Date
You can specify a future delivery date during the checkout process - just make your request in the big box headed "Special Delivery Instructions". (Please do not choose a weekend or a monday). We guarantee to dispatch the day before your requested date using the courier's 'next day service' - please realise that we cannot guarantee the courier's service (especially at Christmas time).
We can also arrange for you to receive your delivery on a Saturday. There is a surcharge from the courier, which we pass on at cost. (Currently £18.99 incl VAT). Please place your order as normal. But during checkout add a note in the box headed "Special Delivery Instructions" to tell us you would like delivery on a saturday. Then please call us (01858 419554) so we can collect the extra payment.
Deliveries to the Highlands and Islands
We deliver to addresses in the Highlands and Islands but the delivery time is usually 2 days instead of one. Some fresh products are not suitable for a 2-day delivery. If you would like to discuss what is and what isn't ok please call us on 01858 419554 and we will be happy to advise.
Deliveries to Northern Ireland and Europe
We can arrange delivery to Northern Ireland and several European countries. There is a surcharge and fresh products cannot be shipped. If you would like to discuss a European delivery please call us on 01858 419554.
If you still have any questions regarding delivery or you have an urgent requirement please give us a call on 01858 419554, or if it outside normal hours email us at firstname.lastname@example.org.